The two types of data requirements required in accounts receivable bookkeeping are

1. The two types of data requirements required in accounts receivable bookkeeping are _______ and _______ information.
A. legal; practice
B. patient; practice
C. practice; dentist
D. patient; legal

2. The management, verification, and prompt payment of a dental office's expenses for supplies, payroll, rent, and similar costs is called

A. computerized information.
B. accounts receivable bookkeeping.
C. file management.
D. accounts payable bookkeeping.

3. What is the most effective inventory system for a small dental office?
A. A combination of manual and computer systems
B. A well-organized manual system
C. A pegboard
D. A computerized system

4. What should a patient's chart include?
A. Business correspondence concerning the patient's financial standing
B. The outstanding balance due on the patient's account
C. The medical and dental history of the patient
D. A patient registration form

5. Medicaid is a program governed by the
A. U.S. government.
B. National Consumer's Board.
C. American Dental Association.
D. insurance carriers.

6. When contacting patients to set up appointments, how should you talk to them?
A. In a very strict, businesslike tone
B. In an enthusiastic and cheerful tone
C. In a condescending tone as you point out all the patient's dental problems.
D. In hurried manner so you can get on to making other calls

7. A filing system must be organized and maintained so that records are
A. adequately protected and easy to retrieve.
B. easily accessible by patients.
C. retrievable by full-time help only.
D. accessible by a special password only.

8. Other than a collection agency, how else could you attempt to collect small overdue accounts?
A. Placing a lien on the indebted patient's properties
B. Suing the indebted patient for negligence
C. Taking your case to Small Claims Court
D. Contacting the police

9. A payment code file by letter is the organization of codes that's used in a
A. pegboard system.
B. computerized system.
C. credit card system.
D. fully automated system.

10. When ordering supplies, what guideline should be followed?
A. Backorder all supplies.
B. Never give a purchase order number to a supplier.
C. Telephone in your orders when you use the last of your supply.
D. Be prepared with specific quantities and details when ordering.

11. Planning ahead, keeping it simple, checking your spelling, and style selection are the steps involved in
A. planning an office party.
B. writing better letters.
C. sending greeting cards.
D. entering data on the computer.

12. The most widely used manual bookkeeping system for dental practices is the
A. posting system.
B. pegboard.
C. computer.
D. audit trail.

13. In a divided payment plan, the total fee for the planned treatment is paid in
A. variable installments.
B. four or five installments.
C. one month.
D. two or three installments.

14. Which one of the following groups of three names is in alphabetical order?
A. David John Sanderson, Jr. David John Sanderson, Sr. Becky Anne St. John
B. Becky Anne St. John David John Sanderson, Jr. David John Sanderson, Sr.
C. Becky Anne St. John David John Sanderson, Sr. John Sanderson, Jr.
D. David John Sanderson, Sr. David John Sanderson, Jr. Becky Anne St. John

15. When a dental patient enters the office, what should a dental assistant do?
A. Address him or her promptly and pleasantly.
B. Make him or her wait until there are at least four or five other patients in the waiting room.
C. Call the patient by his or her first name.
D. Sit down with the patient and catch up on the events of his or her life.

16. What is the combination recall system also known as?
A. The List-By-Month Recall System
B. The Recall Tracking System
C. The Complete Recall System
D. The Advanced Recall System

17. When should the process of notifying recall patients by telephone begin?
A. End of the month
B. Middle of the month
C. No special time of the month
D. Beginning of the month

18. Charge slips are also known as
A. encounter forms.
B. receipts.
C. monthly statements.
D. posting records.

9. When is the best time for a financial arrangement to be made?
A. At the second appointment
B. Before any treatment is given
C. At the time of prophy
D. After the first examination

20. You must send a monthly statement to a patient. According to the U.S. Postal Service guidelines, which lines should you use to address the envelope? (Remember to use the correct order.)
A. Date line; address line; and city and state lines with area code
B. Address line; city, state, and zip code lines; and attention line
C. Attention line; and city, state, and zip code lines
D. Attention line; address line; and city, state, and zip code lines

21. Which one of the following statements about the symbols used to record clinical data on a charting diagram is true?
A. They're based on dental licensing guidelines.
B. They vary from state to state.
C. They can be based on the dentist's personal preference.
D. They're regulated by federal guidelines.

22. Where should a metal file signal be placed on a card when a supply must be ordered?
A. Bottom left corner
B. Upper left corner
C. Upper right corner
D. Bottom right corner

23. Who owns the information contained within the patient's dental records?
A. The dentist
B. The government
C. The patient
D. The insurance company

24. The final decision to turn cases over to a collection agency is made by the
A. accounts receivable manager.
B. dentist.
C. insurance clerk.
D. office manager.

25. An insurance company that agrees to pay benefits claimed under a dental plan is called a
A. caregiver.
B. copayer.
C. settler.
D. carrier.

26. The inventory control card, file box, metal file signals, and red flag reorder tags are all parts of which system?
A. Folder inventory system
B. Chronological filing system
C. Depreciated equipment inventory system
D. Card-file inventory system

27. Which one of the following statements about consumable supplies is true?
A. They're used over a long period of time.
B. They're depreciated over time.
C. They're used up fairly quickly.
D. They're in high demand by dental offices everywhere.

28. You just completed a recall tracking card for a new patient, Maria Jackson. The month of recall is October. How should you file this card?
A. Alphabetically under "Jackson"
B. Alphabetically under "Maria"
C. Chronologically under "October"
D. Chronologically under "February"


29. Which one of the following examples is a disadvantage of using the advance appointment system?
A. It creates a definite appointment.
B. The patient is committed to return for the next visit.
C. Appointments are frequently broken, cancelled, or changed.
D. It fills up your calendar months in advance and doesn't leave room for any emergency patients.

30. A code that's used to describe a dental procedure is
A. EOB.
B. IPA.
C. CDT-1.
D. COB.

31. The last patient treated by your employer, Dr. Santiago, just gave you $25 in partial payment for her prophylaxis and examination bill of $45. What should you give her before she leaves?
A. Only a walk-out statement for $20
B. Only a receipt for $25
C. A receipt for $25, a walk-out statement for $20, and a reply envelope
D. A receipt for $25, a walk-out statement for $45, and a reply envelope

32. The time span between appointments is determined by the
A. patient.
B. laws of the state.
C. dentist.
D. American Dental Association.

33. What is the means by which bookkeeping entries are made accurately and honestly?
A. Audit trails
B. Credit card slips
C. Ledger cards
D. Discounts

34. Which one of the following charge codes are used to simplify posting transaction data in the bookkeeping system?
A. Charge, fee, and payment
B. Overdue, payment, and adjustment
C. Adjustment, overdue, and fee
D. Charge, payment, and adjustment

35. When is usually the best time of day for scheduling very young children?
A. Before lunch
B. The middle of the day
C. In the early evening
D. Early in the morning

36. Periodically reminding patients that it's time to return to the dentist for a checkup or for follow-up care is called
A. telephoning.
B. greeting.
C. recall.
D. notification.

37. What should you do if you make a mistake while entering a service rendered?
A. Legibly write over the error.
B. Erase the error.
C. Draw a line through the error.
D. Blacken the entry completely.

38. How many parts does an accounts receivable bookkeeping system have?
A. 5
B. 3
C. 2
D. 10

39. In which situation is it advised to use a federal Truth in Lending form?
A. When there's extensive treatment involved
B. When the payment is made by credit card
C. When there's a finance charge and/or four or more payments D. When there's no finance charge

40. What is the correct procedure for transferring a patient's record?
A. Send only the original radiographs.
B. Refuse to send the records even if ordered by the courts to do so.
C. Send a photocopy of the chart.
D. Refuse to transfer the records if a balance is owed.

41. A patient's registration form includes the patient's
A. sex, date of birth, and relationship to the insured.
B. health history.
C. list of treatments rendered.
D. names of all previous dentists.

42. The reorder point is based on what factors?
A. Rate of use, lead time, and margin of safety
B. The types of inventory storage you have
C. The type of supplier you must contact for inventory D. The dentist's preference

43. Where should the daily appointment schedule be posted?
A. On the dental office door
B. In the waiting room
C. On the receptionist's desk for patients to see
D. In the dentist's private office

44. When reconciling a bank statement, what should you verify?
A. Debits, deposits, and cancelled checks
B. The date of each cancelled check
C. The identity of the person who signed all the checks
D. Only the outstanding checks

45. A jagged line across a tooth surface indicates that the tooth
A. is impacted.
B. is fractured.
C. has an area of decay.
D. must be extracted.

46. Which one of the following communication skills is the most useful skill for a dental assistant to have?
A. Keeping the patient quiet until he or she is treated B. Getting the patient's mind off the appointment
C. Diagnosing the problem
D. Concentrating on listening

47. The recording and management of all patient account transactions within a dental office is called
A. patient filing.
B. accounts payable bookkeeping.
C. accounts receivable bookkeeping.
D. financial bookkeeping.

48. When should the patient's chart and radiographs be obtained from the file?
A. Before the patient's visit
B. As soon as the patient enters the office
C. During the patient's appointment time
D. After the patient leaves the office

49. The two major groups of records found in a dental office are _______ records and _______ records. A. tax; patient
B. business; patient
C. business; actuary
D. actuary; tax

50. Sending greetings such as birthday and sympathy cards to patients lets the patients know that
A. the doctor cares about them.
B. they're due for a checkup.
C. the doctor is using the card to obtain future business.
D. the doctor's secretary cares about them.



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