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Erin works on a software help desk. After being yelled at by a customer
Erin works on a software help desk. After being yelled at by a customer
about the state of her company’s software, she becomes angry, and has
to take a short break to calm down. What makes her anger an emotion,
rather than a mood?
A. It is a simple, unambiguous feeling.
B. It interferes with her capacity to work effectively.
C. It has a contextual stimulus.
D. It can be controlled given some time.