MGT431 Final Exam

1) The main provision of the ______ states that each employer has a general duty to furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm.

A) Rehabilitation Act
B) 1991 Civil Rights Act
C) Americans with Disabilities Act
D) Occupational Safety and Health Act

2) Which one of the following is not a type of pay for individual performance as described in the reading.
A) Merit
B) Bonus
C) Lump Sum
D) Piecework

3) As by definition, the term equal employment opportunity is best described as the condition in which all individuals have an equal chance for employment regardless of their race, color, religion, sex, age, disability, or national origin.
A) True
B) False

4) Which one of the following items is not considered a trend that is occurring in today's high-performance work systems?
A) Use of teamwork
B) Reliance on knowledge workers
C) Collective bargaining
D) Employee empowerment

5) Organizations that have the best possible fit between their social system and technical system are referred to as _______.
A) Knowledge work systems
B) High-performance work systems
C) Trend aware work systems
D) High-quality work systems

6) What is the first step in Human Resource Planning?
A) Hiring
B) Recruitment
C) Forecasting
D) Job Fairs

7) Which of the following is NOT considered a core value of total quality management?
A) Organization promotes cooperation with vendors
B) Employees receive training in quality
C) Processes are designed to meet the customer's needs
D) Managers suppress the use of feedback

8) Of the variety of functions handled by human resource departments, which one is best described as having the responsibilities for attitude surveys, labor law compliance, and relocation and outplacement services.
A) Compliance with laws
B) Employee relations
C) Personnel policies
D) Support for strategy

9) Which one of the following is NOT considered a vital skill of a human resource professional?
A) Financial auditing skills
B) Decision making skills
C) Human relations skills
D) Technical skills

10) Of the following items, which one would most likely NOT be considered an HR strategy for reducing a labor surplus?
A) Natural attrition
B) Pay reductions
C) Early retirement
D) Technological innovation

11) According to research findings organizations that introduce high-performance work practices usually do not experience _________________ downturns and decreased productivity.
A) Economic
B) Financial
C) Organizational
D) Cyclical

12) A(n) _______ contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals.
A) Organizational structure
B) HRIS
C) Reward system
D) Transnational HRM culture

13) In a _______________ a person must become a union member before being hired.
A) Union shop
B) Closed shop
C) Agency shop
D) Industrial shop
14) The most frequent cited reason for decline in union membership is ______________________.
A) Union dues
B) Management/Union conflict
C) Structure change in the economy.
D) Better corporate management.

15) The survival and security of a union depends on its ability to ensure a regular flow of new members and receipt of _______ to support the services it provides.
A) Membership dues
B) Membership applications
C) Management sponsorship
D) Management check-off provisions

16) An alternative to employment at will is to establish _________________ policies.
A) Human Resource
B) Equal Employment Opportunity
C) Due Process
D) Employee Management

17) Which of the following is not a type of gainsharing?
A) Scanlon Plan
B) Improshare
C) 401K Plan
D) Rucker Plan


18) Which of the following is best described as a test that assesses how well a person can learn or acquire skills and abilities?
A) Aptitude test
B) Achievement test
C) Cognitive ability test
D) Personality test

19) All of the following are considered costs to the organization that can be associated with voluntary turnover EXCEPT which one?
A) Workplace violence
B) Loss of talent
C) Decreased productivity
D) Replacement training

20) Which of the following is a system in which the consequences for wrongdoing become more serious if the employee repeats the offense?
A) Alternative dispute resolution
B) 360-degree performance appraisal
C) Progressive discipline
D) Organizational behavior modification

21) Which type of alternative dispute resolution is best described as the individuals take their conflict to a panel composed of representatives from the organization at the same levels as the people involved in the dispute?
A) Mediation
B) Arbitration
C) Open-door policy
D) Peer review

22) Which of the following is NOT a fringe benefit provided to employees at their employers’ discretion:
A) Paid Time Off (PTO)
B) Dental Insurance
C) Workers Compensation
D) Disability Insurance

23) In their totality, ______ contribute to attracting, retaining, and motivating employees and serve to function similar to pay.

A) Flexible spending accounts
B) Mandatory retirement ages
C) Insurances for vision care
D) Benefits

24) Which of the following is not a benefit that is required by law to be provided by the employer?
A) Paid personal days off
B) Social Security
C) Unemployment insurance
D) Family and medical leave

25) William suffered severe injuries at his place of work. The surgeries that resulted from these injuries will cause him to be unable to work for a minimum of two years. Which of the following would most probably be available for William to help him pay his living expenses during the time he will be unable to work?
A) Short-term disability insurance
B) Employee Assistance Program
C) Affirmative action plans
D) Long-term disability insurance

26) A ______ is a retirement plan that guarantees a specified level of retirement income.
A) Noncontributory plan
B) Defined benefit plan
C) Cash balance plan
D) Contributory plan

27) Organizations have great latitude in setting performance-related pay. The organizations often link incentive or performance related pay to all but which one of the following items?
A) Employee seniority
B) Chief executive officer's annual salary
C) Individual performance
D) Organizational profits

28) In order for incentive pay to motivate employees to contribute to the organization's success, the pay plans must be well designed. Of the following items, select the one that would NOT be considered when an effective incentive pay plan is designed.
A) Employees believe the executives are amply compensated
B) Employees believe they have the ability to meet performance standards
C) Employees feel the plan is fair and equitable
D) Employees believe they have the resources necessary to meet performance standards


29) Whenever an employee is paid by earning a percentage of the sales that he or she makes, the earnings are called _____.
A) Commissions
B) Salaries
C) Gainshares
D) Improshares

30) Total Quality Management guru, W. Edwards Deming, strongly advocated the use of group incentives while criticizing the use of merit pay. His criticism was based on his belief that merit pay ________.
A) Encouraged discord
B) Discouraged teamwork
C) Prevented flexibility
D) Discouraged dissonance






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